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Distant learning butler training
Introduction
Welcome to the course (3:33)
Watch this video of a former student (2:26)
NEW!! Join the private FACEBOOK GROUP
How to get the most out of this course (2:22)
Your first assignment: introduce yourself
The life story of your instructor (33:58)
How are we going to train you from a distance ?
Live training in Belgium (8:07)
Becoming a butler
The head butler during the live training (24:26)
What is hospitality and what is the difference with service ? (10:32)
What is a butler ? (6:44)
What is service ? (48:01)
Body language of a butler (9:01)
The thing that shows you are a professional butler (22:27)
Language - how to talk like a butler (33:17)
The richest people in the world (2:37)
How to behave with your principal and the family (12:00)
Powerful butler techniques (37:43)
Building self confidence and first impressions (6:21)
Anticipating guest needs to the extreme (3:35)
Service excellence (7:03)
The butler's emergency kit (1:37)
Personal hygiene considerations (7:39)
The butler's 24 hour day (5:36)
ASSIGNMENT: make your planning
Butler service
Greeting and welcoming guests, the butler way (32:10)
Guest matrix (8:06)
Cigars (31:03)
Preparing a soothing bath (9:48)
Gift wrapping (5:58)
Concierge service: how does it service you and your principal ? (9:54)
Book care (12:04)
Etiquette
Classroom: why you need etiquette as a butler (18:01)
Making introductions (3:44)
The history of etiquette (43:44)
Etiquette vs protocol (6:46)
Titles and forms of address (24:25)
Table manners (9:43)
Self confidence (26:12)
The 9 lost arts of etiquette (23:15)
Afternoon tea (28:54)
Etiquette quiz
Table service management
Dining room setup: polishing, table cloth and napkin folding (32:02)
Dining room setup exercise - 2 views (47:19)
Dining room setup - living room (33:14)
3 quick service tips (1:01)
Table service management (33:17)
Waiting at table (31:15)
Waiting at table part 2 (18:58)
First waiting exercise - live (32:11)
Real live lunch with comment (88:15)
Table decoration (8:55)
Synchronised service (9:44)
Assignment: dress a table at home
Order of service (17:47)
Wardrobe
How to manage a wardrobe (23:42)
Shirts (18:14)
Dress codes for men and woman (26:59)
Laundry management in 5 easy steps (60:47)
Shoes (22:35)
Shoe shine part 1 (59:07)
Shoe shine part 2 (69:28)
Shoe shine part 3 (57:45)
Eventing
Eventing part 1 (34:02)
Eventing part 2 (24:15)
Eventsheet: the heart of planning a perfect event (17:33)
Handling shotguns (75:21)
Travelling
Service on yachts (19:33)
Packing and unpacking suitcases (33:17)
Valeting a car (7:58)
Food & Beverage
Caviar (18:35)
Gooseliver (3:45)
Truffles (6:13)
Wine training
Introduction to modern wines (24:41)
Opening a bottle of wine (2:37)
Decanting of wine and port (28:23)
Tasting wines (43:31)
Fortified wines (5:30)
Domestic management system
The principal dialogue (71:58)
Guest and residents profiles (17:16)
Zoning the house (48:23)
Sparkles: housekeeping and cleaning - part 1 (45:04)
Sparkles: housekeeping and cleaning - part 2 (65:20)
Sparkles: housekeeping and cleaning - part 3 + turndown (68:17)
ASSIGNMENT: turn down service
Flowers: everything you need to know (12:42)
Antiques & watches (17:54)
The butler book (31:36)
Getting the job
How to make a kick ass CV ! (34:43)
Interviews: power techniques (31:28)
Documentary School for Butlers and Hospitality (59:11)
Eventsheet: the heart of planning a perfect event
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