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The excellent host
The world of service
Welcome to the course (2:24)
What is service ? (12:37)
Why service ? (4:01)
EXERCISE: service is... (3:49)
How to offer great service - part 1 (6:54)
How to offer great service - part 2 (4:48)
Topservice language (10:42)
Put language into practice (2:16)
Eye for detail (2:46)
4 topservice techniques (8:18)
Guest history (3:17)
Overview so far (1:27)
Welcoming guests in a new way
Guest matrix (8:18)
The art of conversation (7:22)
The art of recovery (6:02)
Something much more powerful than service...
Change the script (3:47)
Real life stories of great hospitality (8:17)
End of the course & final thoughts (0:33)
Real life stories of great hospitality
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