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G4S Hospitality
Introduction: the hospitality mindset at G4S
Welcome and how this system works (6:20)
The G4S uniform
president presentation (4:24)
Discretion (1:25)
Handling guest situations
How to welcome guests
How to build self confidence
6 steps to self confidence: step 1-4 (7:07)
The art of conversation: step 5 to self confidence (13:25)
Wardrobe & armour: the final step to self confidence (8:15)
Etiquette
Why etiquette in the 21st century ? (2:37)
The difference between etiquette and protocol (6:46)
Wardrobe
wardrobe care (3:30)
ties (1:11)
shoes (3:07)
Wardrobe & armour: the final step to self confidence
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